ANSWERS TO YOUR QUESTIONS
WHAT SHIPPING METHODS ARE AVAILABLE?
We work with the main shipping and Courier companies; TNT, FedEx, GLS, DHL so deliveries take 3 to 7 days depending on which part of the world buyer is from.
HOW LONG WILL IT TAKE TO GET MY PEARLS?
For example, shipping to the US will take between 5-7 days.
Europe: 3-5 days
Asia: 6-8 days
Other parts of the world: 5-8 days.
Tracking number will be provided, which can be tracked in this link
DO YOU SHIP INTERNATIONALLY?
Yes, we are now offering Worldwide FREE Shipping in all of our collection.
WHAT PAYMENT METHODS ARE ACCEPTED?
We offer Visa, Mastercard, Amex, Maestro, Apple Pay, Google Pay and Paypal.
IS BUYING ON-LINE SAFE?
All of our products are insured. Buying from us is completly safe and tracking number is provided.
Orders and Returns
HOW DO I PLACE AN ORDER?
In case of jewelry, add the product to your bag and fulfill with your information.
If you are willing to buy Loose Pearls please contact us at firstname.lastname@example.org or click in the "Chat with us" option.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, an account isn't necessary to buy from us.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Contact us at email@example.com or in the "Chat With Us" option.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Contact us at firstname.lastname@example.org or in the "Chat with us" option.
We will anwser fast.
HOW DO I TRACK MY ORDER?
Go to Track My Order and fulfill with your Order Number and Email.
When you wish to return a product you have a maximum 30 days to do so and you need to send us an email (email@example.com)or message to inform about it. Once you send back the parcel and inform us of the tracking number and we will return the money by Paypal or to your bank account.
Are all our pearls of Natural Colors and Lustre or Orient?
Yes, we only sell South Sea Pearls of totally Natural Color and Orient as the pearls are when they are harvested from the Oyster.
Why our prices are so low?
The South Sea Pearls we sell comes directly from Pearl Farms in remote areas of Australia, Indonesia, Tahiti, and Myanmar.
Also, our structure is extremely lean so we can sell with narrow markups.
All together with our expertise makes possible we offer a great price/quality relationship for Natural Color and Luster South Sea Pearls.
Do you issue a Certificate or document saying products are authentic?
Yes, we issue a piece of a letter- document signed off with the full product description and sign off by our company and expert person certifying the origin of the pearls plus quality description and authenticity and, you will get this document at your email address when parcel leaves from our offices.
Does the product come with any name or logo inside or at the jewelry box?
All products are delivered in a jewelry box but no logo or name on them.